The Role:
You will play a crucial role in ensuring that customer orders are processed accurately and efficiently, helping to maintain a seamless online shopping experience. This position is ideal for someone who thrives in a fast-paced environment. You will manage and control that the right products are delivered to the right location on time and at a good cost, picking and packing outbound shipments to our customers worldwide.
You will also be involved in stock control and warehousing in liaison with the Ecommerce Fulfilment & Customer Service Manager, by monitoring the flow and transfer of goods, to coordinate it effectively and liaise with relevant departments.
Where needed, you will be supporting the Ecommerce Fulfilment & Customer Service Manager on Customer Service tickets, replying to customer enquiries via email and resolving them in a timely manner.
You will be working closely with other team members and management to optimise processes, logistics and communication, both in and out of the warehouse. You will ensure the ecommerce stockroom is kept in perfect state each day unconditionally.
You will need to sporadically support then Inbound/Outbound Wholesale team in getting the goods counted in / allocated in a timely matter, to ensure a smooth inbound and outbound goods’ flow.
Warehousing experience is essential.
Roles/Responsibilities Include:
• Manage the ecommerce order cycle making sure daily targets are met.
• Ensure all products are packed securely to prevent damage during transit.
• Assistant with quality control checks on products before shipment.
• Support the team with general warehouse and administrative tasks as needed.
• Use data from IT systems to evaluate and manage stock inventory and liaise with all teams to make sure stock is promptly transferred over where needed, to never lose sales.
• Carry out regular (ideally weekly) stock checks to make sure stock levels are always accurate, in liaison with Ecommerce Fulfilment & Customer Service Manager.
• Liaison with delivery carriers.
• Supporting the Ecommerce Fulfilment & Customer Service Manager with ecommerce Customer Service, returns, exchanges where needed.
• Refer all problematic issues to senior management / head of departments. • Continually try to improve and develop business performance.
• Always adhere to the company’s policies and procedures when assisting customers. • Managing priority tasks according to changing needs.
• Ability to lift and carry packages as needed.
• Ability to be punctual.
• Ability to work on weekends where needed (ideally 1 weekend day a month). .
Key Skills:
• Experience in the same or similar role.
• A logical and systematic approach to work.
• Ability to manage time effectively.
• Have a “can do” attitude and ability to solve problems and make decisions, as well as think laterally and offer creative solutions to determine the best possible solutions for customer issues.
• Commercial awareness and numeracy skills.
• IT literacy and the ability to handle electronic data.
• Strong interpersonal skills and the ability to work well as part of a team, as well as show skills to manage staff.
• The ability to remain calm and polite when dealing with complaints and challenging clients.
• Excellent verbal communication skills to clearly share and relay information. • Negotiation and analytical skills.
• Have a positive attitude to continued learning.
Preferred Skills:
• Good knowledge of Shopify and HubSpot (or similar CRM) platforms
• Experience with Brightpearl
Email: jobs@ariesarise.com