Monday to Friday 10am - 5pm gmt
We try to respond to all email enquiries the same day, but we are a small team so it can take up to 24 hours during busy periods.
ORDERS AND SHIPPING
All orders are shipped by DHL Express International and are timed and tracked.
US $15 | 2-5 days DHL Express International
Worldwide $30 | 2-5 days DHL Express International
Shipping Terms and Conditions
• We use DHL Express International delivery services for all online orders
• Should there be a delay or any issue with your delivery, please contact firstname.lastname@example.org for help in resolving the problem.
• International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
• When ordering from Aries Arise you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
You can return items to us for any reason for refund or exchange within 30 days of receipt provided the items are in original resalable condition.
All orders include a DHL return label.
Please visit our Returns Portal to book a return.
The cost of a return for refund using the DHL label provided is US $25 / Worldwide $30.
The amount will be deducted from the refund.
For exchanges a payment link will be sent for US $25 / Worldwide $30 and the new item shipped free of charge.
Alternatively, you can choose to return yourself using a different method.
Returns Terms and Conditions
• Please refer to our full Terms and Conditions for further information on returns.
• Sale items are subject to the same terms and conditions.
Orders will be shipped in an Aries branded box with one or two Aries stickers inside.